Privacy Policy

1. Introduction

Welcome to EverMark ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and use our services to create custom photo albums.

By using our website, you agree to the collection and use of information in accordance with this policy. If you have any questions or concerns, please contact us at the information provided at the end of this document.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you:

— Submit an album inquiry (name, email address, phone number, album preferences, and special requests)
— Create an account or log in to our platform (email address and account credentials)
— Upload photographs for your custom album (the photos you submit for production)
— Place or manage an order (order details, payment information processed securely via Stripe)
— Contact us through our contact form (name, email address, and the content of your message)
— Provide feedback or voice notes on your album review (text comments and audio recordings)

We may also automatically collect certain technical information when you visit our site, such as your IP address, browser type, device type, and pages visited, for the purpose of improving site performance and user experience.

3. How We Use Your Information

We use the information we collect to:

— Process and fulfill your custom album orders
— Communicate with you about your order status, revisions, and final delivery
— Send you confirmation and notification emails related to your account and orders
— Improve our website, services, and overall customer experience
— Respond to your inquiries and provide customer support
— Maintain the security and integrity of our platform

4. Sharing of Your Information

We do not sell, trade, rent, or otherwise share your personal information with third parties for their marketing or commercial purposes.

The only exception is our payment processor, Stripe, which securely handles all payment transactions on our behalf. Stripe operates under its own privacy policy and is compliant with industry-standard security requirements. We never store your full credit card details on our servers.

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

5. How We Protect Your Data

We take the security of your personal information seriously. Your data is stored on secure, encrypted servers managed by our platform provider. Access to your personal information is restricted to authorized personnel only and is protected through authentication and role-based access controls.

All data transmitted between your browser and our website is encrypted using industry-standard SSL/TLS protocols. Your uploaded photos are stored securely and are only accessible by you and our production team for the purpose of creating your album.

While we implement strong safeguards, please be aware that no method of transmission over the internet is 100% secure. We continually strive to protect your personal information but cannot guarantee absolute security.

6. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience, remember your preferences, and understand how visitors use our site. Cookies are small data files stored on your device.

We may use:
— Session cookies to keep you logged in during your visit
— Analytics cookies to understand how our pages are used so we can improve the experience

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some parts of our site may not function properly without cookies.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

— Right to Access: Request a copy of the personal data we hold about you
— Right to Correction: Request that we correct any inaccurate or incomplete information
— Right to Deletion: Request that we delete your personal data, subject to any legal obligations to retain it
— Right to Withdraw Consent: Where we rely on your consent to process your data, you may withdraw it at any time

To exercise any of these rights, please contact us using the information below. We will respond to your request within a reasonable timeframe, in accordance with applicable law.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including completing your orders, maintaining your account, and complying with our legal obligations. When your data is no longer needed, we take steps to securely delete or anonymize it.

Uploaded photos used for album production are retained for a reasonable period to allow for revisions and reprints, after which they may be securely deleted upon your request.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any significant changes by updating the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to reach out to us.